Refund policy

Every Bee Note is made with care and often chosen just for one person, so most of our gifts are personalized keepsakes. Because of that, we are unable to accept returns or exchanges on personalized or made to order items, including custom letters, wallet cards and gift sets. All art prints, including mini prints, 5x7 prints and mounted panels, are also final sale, so that every print reaches its new home untouched.

That said, your happiness matters deeply to us. If your order arrives damaged, defective, or incorrect, we will make it right. Please reach out within 7 days of delivery at customerservice@thewhimsicalbee.com, with a photo of the item and your order number, and we will arrange a replacement or refund.

For items that are not personalized, such as stickers, pins, pens, books and other treasures, we are happy to accept returns within 14 days of delivery, as long as they are unused and in their original condition. Return shipping is paid by the buyer, original shipping is not refunded, and your refund goes back to your original payment method once the item reaches us. To start a return, email us at customerservice@thewhimsicalbee.com with your order number and the item you would like to return.

Changed your mind? Email us within 24 hours of placing your order, and as long as it has not shipped yet, we will cancel it.

If something isn't right, please don't hesitate to write to us. We are a small hive, and we care about every gift that leaves our hands.

customerservice@thewhimsicalbee.com · The Whimsical Bee